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Old 12-22-2009, 11:07 AM
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Join Date: Nov 2009
Posts: 23
Default My bad expirience with Rialtocasino

Hello

i have wait 2 week but i think is time to share my story with that casino

first i have claim the 10 $ free no deposit with term to rollover 20 times and max cashout 100

so step 1 done i have got 57 $ after i meet the terms contact the support can i cashout she said yes why not ask me for documents and i have sent and have put withdraw request .On the next day my withdraw has been declired when i ask why support told me you have not meet wagering you must deposit and rollover 5 times the deposit to can cashout max 100 $ (deposit and profit from the bonus) really strange but okay i have deposit 25 $ coz if i deposit more can`t win nothing
make the wagering and have try to request withdraw then the system not allow me to do and i must rollover more 18 times my deposit and the bonus that i have already rollover i have contact support and they told me that there is error in the system and will be fix in few hours and then i can withdraw .this few hours has been 2 days but okay after 2 days all was fix and i have put withdraw request
on the next day i have got email that i have not meet the wagering again
contact again the support and they told me that all is clear and there was some error and to put my withdraw again and to wait 5-7 working days to receive my withdraw also ask me again for the documents that i have sent bank statement and copy of ID
so today this 7 working days has passed ans still no money
contact the support and she told me that i need to sent credit card authorization form
she told me that can sent me vie email i say okay send me but no reply
after 5 minutes she said if you have any question about your withdraw sent email to support ?

i just can`t understand what kind of service may be and all this for 100 $
what will happen if they are much more

Can someone help ?
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